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Privacy Policy

Our Privacy Policy

Our Privacy Policy outlines how we collect, use, and protect your personal information. Your privacy and security are our priorities.

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Last Updated on November, 16, 2025

BeyondClass (“we”, “us”, “our”) provides a digital platform that connects parents with verified enrichment and activity providers in Malaysia. We are committed to protecting your personal information and complying with the Personal Data Protection Act 2010 (“PDPA”).

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you access our website, mobile app, or services.

By using BeyondClass, you consent to the practices described in this Privacy Policy.

Information We Collect

We collect personal information to deliver our services, ensure platform safety, and improve user experience.

A. Information You Provide Directly

Parents / Customers

  • Name

  • Email address

  • Phone number

  • Booking details (class, timeslot, child’s participation)

  • Child details provided by a parent (name, age range, preferences)

  • Messages or enquiries sent through BeyondClass

  • Account login details

Providers

  • Centre / business name

  • Business registration information

  • Email, phone number, address

  • Identity verification documents

  • Staff details for safety / contact

  • Class, schedule, and pricing information

  • Bank or payout information (handled securely via our payment partners)

B. Information Collected Automatically

When you use our site or app, we automatically collect:

  • Device details (model, OS, browser)

  • IP address

  • Usage data (pages visited, buttons tapped, referring URLs)

  • Session duration and interaction logs

  • Cookies, analytics, and similar technologies

C. Information From Third Parties

We may receive information from:

  • Payment gateways (successful payments, failed payments, fraud checks)

  • Identity verification partners

  • Analytics providers (e.g., Google Analytics, Meta Pixel)

  • Social login services, if used

We do not collect information directly from children.


How We Use Your Information

We use personal data to:

  1. Operate and provide the BeyondClass platform

  2. Facilitate bookings between parents and verified providers

  3. Create and manage user accounts

  4. Verify provider identities and ensure child-protection standards

  5. Handle payments, refunds, and payout processes

  6. Provide customer support

  7. Send confirmations, receipts, updates, and safety notifications

  8. Improve platform performance, analytics, and user experience

  9. Prevent fraud and misuse

  10. Comply with legal requirements

How Information Is Shared

A. With Providers (When You Make a Booking)

We share only the necessary information:

  • Parent name

  • Contact details

  • Child’s name/age range (if required for the booking)

  • Selected class details

Providers must comply with BeyondClass’s safety and confidentiality requirements.

B. With Service Partners

We share data with trusted partners who assist in operating BeyondClass:

  • Payments (e.g., Stripe, FPX, PayPal)

  • Hosting and cloud (AWS, Google Cloud, Firebase)

  • Analytics and crash reporting

  • Email and SMS providers

  • Customer support tools

These partners may only use your data to provide their contracted service.

C. For Legal, Safety, or Security Reasons

We may disclose information to government authorities, regulators, or law enforcement if required by law or to:

  • Prevent fraud

  • Investigate misuse

  • Protect users (especially minors)

  • Enforce our Terms

Children’s Information

BeyondClass is used by adults (parents and providers).
We do not knowingly collect information directly from children.

Any child details in a booking must be provided by a parent or legal guardian.

We require providers to comply with child-protection standards, including safeguarding policies, staff screening, and safe-practice guidelines.

Payments and Financial Data

All payments are handled securely via third-party payment processors.
BeyondClass does not store full credit card numbers or CVV codes.

We may store:

  • Last 4 digits of card (for receipts)

  • Payment status

  • Transaction IDs

  • Refund history

This information is kept to comply with accounting and legal requirements.

Data Retention

We retain personal data only for as long as necessary to deliver our services or comply with legal, accounting, and operational requirements. Account information is kept for the lifetime of the user’s account, while booking and transaction records are stored for seven years in line with Malaysian legal obligations. Provider verification documents are retained for as long as the provider remains active on BeyondClass. Customer support correspondence is kept for 12 to 24 months, and analytics data is stored for up to 26 months or anonymised earlier where possible. Marketing consent is kept until a user withdraws it. After these retention periods, all data is securely deleted or permanently anonymised.

Cookies & Tracking Technologies

We use cookies to:

  • Enable secure logins

  • Improve platform functionality

  • Measure performance

  • Serve relevant content

Types of cookies used:

  • Necessary cookies

  • Functional cookies

  • Performance/Analytics cookies

  • Advertising cookies (e.g., Meta, Google)

You can disable cookies in your browser, but parts of BeyondClass may not work correctly.

International Data Transfers

Some of our service providers (such as AWS, Stripe, or analytics tools) may process data outside Malaysia.

We use safeguards such as:

  • Contractual data protection clauses

  • Secure encrypted transfer mechanisms

  • Reputable global service providers

Your Rights (PDPA)

You may request to:

  • Access the personal data we hold about you

  • Correct inaccurate information

  • Withdraw marketing consent

  • Request deletion (where applicable)

  • Restrict certain processing

  • Request a copy of your data

To submit a request:
hello@beyondclass.app

How We Protect Your Data

We use industry-standard measures:

  • HTTPS encryption

  • Secure servers and firewalls

  • Access controls

  • Regular security audits

  • Monitoring for suspicious activity

No system is 100% secure, but we continuously improve our safeguards.

Changes to This Policy

We may update this Privacy Policy from time to time.
Major changes will be announced on our website or via email.

The “Last Updated” date will always reflect the most recent version.

Contact Us

For questions or concerns:

BeyondClass
hello@beyondclass.app
beyondclass.app